merona Casino & Sportsbook Data Care

What we collect when you register on merona

We at merona collect your email address, phone number, full name, date of birth, and residential address during registration. On merona, we also request a government-issued ID number (KTP or Passport) when you verify your account before your first withdrawal. We collect this information to confirm your identity, prevent fraud, comply with anti-money-laundering (AML) regulations, and enable account recovery if you lose access.

On merona, we do not collect more personal data than necessary to operate the platform. We do not ask for your employment history, family details, or medical information unless required by law. Your registration data on merona is kept confidential and stored on encrypted servers protected by industry-standard security protocols.

Payment and transaction data on merona

We at merona record every deposit and withdrawal you make on our platform. On merona, we store your payment method details (e-wallet or bank account reference), transaction amounts, timestamps, and processing status. We do not store full payment credentials (card numbers, e-wallet passwords) on merona—payment processors handle sensitive payment data directly, and we receive only transaction confirmations.

Our records on merona include your complete transaction history accessible through your account dashboard. This history shows deposit sources, withdrawal destinations, bonus credits claimed, and cashback earned. We at merona retain transaction records for a minimum of seven years to comply with financial-reporting regulations and to support dispute resolution.

Registration data

We collect email, phone, name, address, and ID on merona for account verification and AML compliance.

Transaction data

We store deposits, withdrawals, and bonus credits on merona; we do not store full payment credentials.

Game history

We record bets, spins, game outcomes, and winnings on merona to support account statements and disputes.

Device data

We collect IP addresses, browser type, and device identifiers on merona for fraud prevention and security.

Game and betting activity on merona

We at merona log every bet, spin, game session, and outcome on our platform. On merona, this includes your wagers on Liga 1, Piala AFF, Champions League, Premier League, Mobile Legends, Free Fire, PUBG Mobile, and all slot and live-dealer games. We record game data to calculate your weekly cashback, track tier progression, verify bonus playthrough, and respond to disputes. Game records on merona are retained for at least two years.

Your game history on merona is private to your account and our support team. We do not publish your betting patterns, game preferences, or winnings publicly. On merona, game data is used only for account management; we do not use it for marketing analysis or to build user profiles for external parties.

Device and IP address tracking on merona

We at merona collect your IP address, browser type, device type, and approximate location when you access our platform. On merona, this data helps us detect fraud, identify multiple accounts from the same device, and block suspicious login attempts. We also use device data on merona to understand which browsers and devices account holders use, so we can optimise our platform for common configurations.

Our servers on merona may sit outside your jurisdiction; data transmission between your device and our servers crosses multiple networks. We at merona encrypt all data in transit using TLS (Transport Layer Security) to prevent interception. Your IP address on merona is recorded but is not shared with third parties or used for advertising purposes.

Cookies and tracking on merona

We at merona use cookies to maintain your login session, remember your preferences, and track your activity on our platform. Cookies on merona are necessary for core functionality—they enable account authentication and prevent repeated login requests. We do not use cookies on merona for behavioural advertising or to track you across external websites.

Our analytics system on merona records page views and button clicks to identify technical issues and improve user experience. This data on merona is aggregated (not tied to individual users) and used only internally. You may disable cookies in your browser settings, but doing so may impair merona functionality or prevent login.

Third-party processors and data sharing on merona

We at merona share personal data with the following categories of third parties only as necessary for platform operation: payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment), our hosting provider, and tax or regulatory authorities if legally required. On merona, payment processors receive only the data needed to complete your transaction—your name, amount, and destination account. They do not receive your full gaming history or account balance.

We at merona do not sell or rent your data to marketers, data brokers, or third-party advertisers. If we are acquired or merged with another company, data on merona may transfer as part of that transaction, and we would notify you of any material changes to this privacy policy.

Your rights regarding data on merona

You have the right to request access to all personal data we hold about you on merona. Contact our support team with a data access request, and we will provide a copy of your registration, transaction history, and game data within ten business days. You also have the right to request correction of inaccurate data on merona—if your name or address is wrong, we will update it immediately upon verification.

You may request deletion of your account and associated data on merona, subject to legal retention requirements. If you request account deletion on merona, we will close your account immediately and delete personal data after the minimum legal retention period (typically two to seven years depending on the data category). Some data on merona must be retained for tax reporting or fraud investigation; we will explain retention reasons if applicable.

Data breach and incident response on merona

We at merona maintain security protocols to prevent unauthorised access to user data. In the unlikely event of a data breach on merona, we will notify affected users within 72 hours and work with relevant authorities to investigate and remediate. Our incident response on merona includes disabling compromised accounts, resetting credentials, and offering support to affected users.

We at merona do not guarantee that data breaches will never occur—no system is impenetrable. However, we commit to prompt disclosure and transparent communication if a breach occurs on merona. You are responsible for protecting your own login credentials; never share your password on merona with anyone, and use a unique password not reused on other websites.

Contact and data requests on merona

To request access to your data, request corrections, request deletion, or lodge a privacy concern on merona, contact our support team via live chat, email, or our contact form. Include your account email and a detailed description of your request. We at merona will acknowledge your request within two business days and resolve it within ten business days. If you are unsatisfied with our response, you may escalate to our compliance officer.

International data transfers on merona

Our servers on merona are located outside Indonesia; data stored on merona may reside in other countries. We at merona implement safeguards (encryption, contractual protections) to ensure data remains protected even if transferred across borders. By using merona, you consent to data processing and storage outside your home jurisdiction, subject to the protections outlined in this policy.

Policy updates on merona

We at merona may update this privacy policy at any time. Changes on merona are effective immediately upon posting; your continued use of our platform constitutes acceptance of updated terms. We will notify you of material changes via email, but it is your responsibility to review this policy periodically. If you disagree with revised policy on merona, you may request account deletion and a final withdrawal.

Summary: Data protection on merona

We at merona collect only the personal data necessary to operate our platform securely and comply with applicable law. Your data on merona is encrypted, stored on secure servers, and accessed only by authorised personnel or as legally required. We do not sell your information to advertisers or third-party marketers. We retain data for legal-minimum periods and delete it when no longer needed. You have the right to request access, correction, or deletion of your data on merona anytime. Our support team is available to answer privacy questions or assist with data requests on merona.